Platform running slowly

Starting from 7:00 UTC (09:00 CEST), we experienced a slower-than-usual performance of the platform. We immediately started to investigate and identified that the cause was an internal database that needed to be updated, which led to inefficient data retrieval and execution.

The issue was resolved at 08:15 UTC (10:15 CEST) and everything is now back to normal. We are continuing to keep a close eye on the performance of the platform. In addition, we have made changes so that this does not happen again.

We apologise for any inconvenience this may have caused and thank you for your patience.

The platform is back to normal. The slowdown was resolved at 10:15. Everything should be running smoothly again. Thanks for your patience, and sorry for any disruption this may have caused.

We have implemented actions to restore the performance of the platform.

We’re aware that the TinQwise platforms are currently slower than normal.

Our team is investigating the cause and working to restore normal performance as quickly as possible.

We apologise for any inconvenience this may cause and appreciate your patience while we get things back to normal. We’ll provide an update as soon as the issue is resolved.