Resolved
Resolved

We've now resolved the incident.

Upon investigating the issue, we discovered that a technical error led to certain activities becoming invisible in journeys and spotlighted activities in the stream. The cause of the issue was a fix we did this morning for an issue where accounts with access to a very large amount of activities could not see everything. Users with an active session starting before 10:25 have not experienced any issues.

We want to reassure you that progress has not been lost or compromised. The platform now correctly displays all activities associated with users, enabling them to continue your learning journey. Apologies for the inconvenience this may have caused and thanks for your patience.

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Updated

We're now in the recovery phase of the process, waiting for all systems to return to their normal operational state.

The estimated time for complete resolution is approximately 5 minutes. We greatly appreciate your patience during this time.

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Recovering

We've fixed the core issue, and are waiting for things to recover. Estimated resolution time is 5 minutes.

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Investigating

We are currently aware of an ongoing issue affecting the display of journeys on our platform. Some users may experience difficulties viewing, updating, or managing their journeys due to this unexpected technical challenge. Our engineering team is investigating the problem and will resolve the issue as quickly as possible.

We will provide updates on our progress in resolving this issue right here on our status page. Apologies for any inconvenience this may cause. Thank you for your understanding and patience.

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Began at:

Affected components
  • TinQwise Growth Platform