Here's a quick update on yesterday's performance issue. Between 15:45 and 16:20 (CET), some of you might have noticed the platform running slower than usual. Fortunately, most of the platforms were back to normal after 16:20. A few platforms remained affected until around 16:45.

Our investigation found that an automations process caused a sudden increase in system load during this time. We're still looking into the exact trigger and taking steps to prevent this from happening again.

Thank you for your understanding. If you have any questions or concerns, please don't hesitate to reach out to our support team.

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We've now resolved the incident. Thanks for your patience.

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We've identified and isolated the core issue, and the performance should recover now.

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We are currently investigating an incident that causes the platform to be slower than what you are used to. As soon as we know more, we will update you.

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Began at:

Affected components
  • TinQwise LXP
  • TinQwise Control
  • TinQwise Content Builder