Platform disruption investigation

We are writing to update you on the recent service disruption briefly. Our investigation revealed that the issue's root cause was a heavy load on a critical background service. This load led to unavailability, causing delays in platform open requests and API calls, ultimately resulting in the unavailability of our platform.

We apologise for the inconvenience that is caused by the issue and assure you that we have taken immediate steps to address this situation and have put measures in place to prevent similar issues from occurring in the future.

Our platforms are now back online and functioning as expected. Your access to our services has been fully restored. Our team is still investigating the root cause of the recent disruption. If you have any immediate questions or concerns, please feel free to contact our support team. We appreciate your patience and understanding.

Unfortunately, we are experiencing an issue that seems to be related to the previous incident. Our team is investigating this matter to determine its cause. We will provide you with further updates as we make progress in our investigation.

We are pleased to inform you that the recent service disruption has been resolved, and our platforms are now back online and fully operational.

While the immediate problem has been rectified, our investigation continues to identify the root cause and implement measures to prevent any recurrence in the future.

If you have any further questions or concerns, please contact our support team.

Thank you for your patience and we apologise once more for the disruption.

We are currently investigating a service disruption affecting our platforms. Our team is working to resolve the issue and restore normal operations swiftly.

We apologise for any inconvenience and appreciate your patience. Further updates will follow shortly.

Thank you for your understanding.