Major incident: Some platforms are currently down

All services have been restored. Our domain has been activated again by the registrar. It may take up to 30 minutes for all users to be able to access the platform again due to DNS delays.

We will perform a full investigation of this incident. Please contact service@tinqwise.com if you'd like to receive a copy of this report.

One of our customers' platforms was falsely flagged as a phishing website, causing our entire domain to be disabled by the domain registrar.

We are actively working with our domain registrar and upstream providers to resolve the issue.

As soon as the domain is restored, your platform will be available again.

We are working together on solutions with our providers to bring all the platforms back up as soon as possible.

We apologise for the inconvenience.

We are in contact with our supplier Amazon Web Services to find a short term solution to get all platforms back online. Once we know more, we will send an update here.

We apologise for the inconvenience.

We have identified a DNS issue as the likely cause. There appears to be a problem with the domain that hosts our platforms, which is why our learning platforms are currently unreachable.

We are working on a fix.

We are aware of the issue and our team is investigating the cause to restore normal performance as quickly as possible.

We apologise for any inconvenience this may cause and appreciate your patience while we get things back to normal. We’ll provide an update as soon as we know more.