Delays in email delivery on the TinQwise platform

Resolved
Resolved

The earlier delays in email delivery have been resolved, and all emails are now being delivered again. However, some emails may land in spam folders.

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Updated

Email delivery to gmail.com has been restored. Emails to Hotmail and Outlook.com are still delayed.

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Recovering

We are currently experiencing delays in email delivery to Gmail, Hotmail and Outlook.com addresses. This is due to an unexpected increase in email traffic. We are in contact with Google and Microsoft, and are working to restore normal delivery as soon as possible.

Emails are still being processed, but delivery times may vary. No action is needed from your side. We will share an update once the situation is resolved.

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Investigating

We’re aware that the TinQwise platform is currently experiencing delays in the delivery of emails sent from our system. Our technical team is investigating the issue and working to restore normal delivery times as soon as possible.

During this period, users may experience slower receipt of emails including: email notifications, password reset emails, or other automated emails.

We’ll share an update once the issue has been resolved. Thank you for your patience and understanding.

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Began at:

Affected components
  • TinQwise LXP
  • TinQwise Control