Delays in email delivery on the TinQwise platform

Resolved
Resolved

Email delivery has further improved. Most emails to Gmail addresses are now being delivered as expected. In some cases, emails may still arrive in the spam or junk folder, so please check there if you are missing a message.

We will continue monitoring the situation, but delivery is now close to normal.

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Recovering

Email delivery is improving. Most emails to Gmail addresses are now being received correctly, but a small number may still be delayed.

Our team continues to monitor the situation and is working to ensure stable delivery for all emails.

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Identified

We’ve re-opened this issue because some emails are still being delayed. Our team is looking into the problem to make sure all emails are delivered correctly again.

Thank you for your patience while we work on this. We’ll share an update as soon as we know more.

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Resolved

The earlier delays in email delivery have been resolved, and all emails are now being delivered again. However, some emails may land in spam folders.

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Updated

Email delivery to gmail.com has been restored. Emails to Hotmail and Outlook.com are still delayed.

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Recovering

We are currently experiencing delays in email delivery to Gmail, Hotmail and Outlook.com addresses. This is due to an unexpected increase in email traffic. We are in contact with Google and Microsoft, and are working to restore normal delivery as soon as possible.

Emails are still being processed, but delivery times may vary. No action is needed from your side. We will share an update once the situation is resolved.

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Investigating

We’re aware that the TinQwise platform is currently experiencing delays in the delivery of emails sent from our system. Our technical team is investigating the issue and working to restore normal delivery times as soon as possible.

During this period, users may experience slower receipt of emails including: email notifications, password reset emails, or other automated emails.

We’ll share an update once the issue has been resolved. Thank you for your patience and understanding.

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Began at:

Affected components
  • TinQwise LXP
  • TinQwise Control